How can I report a fault on my BT landline?
If you have a broadband fault it’s 0800 800 150 that you’d need to call. You can also raise a fault on BT.com via this link. If you’re asked to key in a telephone number ignore the message and the call will be routed to an advisor.
How do I find out if my BT phone line is at fault?
Text PHONE to 61998 (charges may apply at your standard rate).
- We’ll run tests on your connection to find out what’s going on.
- If you need an engineer, we’ll text you in 15 minutes to book a slot.
How do I report a fault on a phone line?
Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.
How long does it take BT to fix a line fault?
Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12 working days.
Why does my BT phone have no dial tone?
Re: phone line has no dial tone Make sure the front plate is firmly clipped in place. I would unplug the hub completely whilst attempting to get the faceplate to make a good connection and restore dial tone or DLM might take action with the multiple disconnects.
How do I get my phone to stop crackling?
Static or crackling noise on your phone line
- Try plugging the phone into a different jack. (
- Try a different phone cable or curly cord.
- If the phone is connected to a splitter or filter, remove the splitter and connect the phone directly into the phone jack or try using a different filter.
Does BT charge for engineer call out?
There’s no charge for most engineer visits. So, if an engineer is already visiting your premises to carry out some work, there wouldn’t be a cost.
How do you fix a landline phone that has no dial tone?
If you have no dial tone on your corded phone, make sure it is plugged securely into the wall phone jack. If you have no dial tone on your cordless phone, check the battery and charge it if it’s low. Make sure your cordless phone’s base unit is plugged into a working electrical outlet.