Table of Contents
What is osTicket?
osTicket is an open source help desk management solution that offers ticket management and IT asset management within a suite. The system can only be deployed in the cloud and is suited for small and midsize enterprise customers.
What is agent in osTicket?
Agent Access Agents are given access to the help desk with the intent to respond and resolve the tickets. When adding an Agent to the help desk, they will need to be assigned to a Primary Department and given a Primary Role for the Tickets/Tasks routed to that department.
What database does osTicket use?
MySQL database
You will need one MySQL database with valid user, password and hostname handy during installation.
Is osTicket open source?
osTicket is a widely used and trusted open source support ticketing system. Easily scale and streamline your customer service and drastically improve your customer’s experience.
What is open source ticketing system?
An open-source ticketing system is a solution that any business can use. It is available to anyone, including your business too. It benefits companies in many ways. For starters, it allows customers to raise issues online. No need for them to bombard you with calls and emails.
How do I create an agent in Osticket?
To create a Team in your Admin Panel, locate the Agents tab, and click on Teams. Then click Add New Team on the right, and fill out the appropriate information.
What is UV desk?
UVdesk offers a cloud-based and open source helpdesk solution that helps businesses in the e-commerce industry to manage interactions with their customers. UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more.
What is support ticketing system?
A helpdesk ticketing system is software utilized by a customer support team to develop, manage, and maintain lists of customer issues without having to run a full-blown call center. This way, end-users experience a high-quality response to customer requests – even through self-service options.
Is Jira an open source?
Jira is an established player for agile project management. For many, Jira is the household name for issue tracking software. However, Jira is not open source.
What is agent in Osticket?
What is Trudesk?
Trudesk is a lightweight, multipurpose, open source help desk solution. Trudesk is built from the ground up with one goal in mind, to keep work loads organized and simple.
How do you install a UV desk?
Installation of UVdesk Opensource Helpdesk
- Step 1: Setup Webserver.
- Step 2: Create a MySQL Database.
- Step 3: Download UVdesk and Set Up UVdesk Files.
- Step 4: Upload Package to Webserver.
- Step 5: Setup UVdesk.
- Step 6: Evaluating System Requirement.
- Step 7: Database Configuration.
- Step 8: Create Super Admin Account.
How does the osTicket API key work?
The API key must match the remote IP of the connected HTTP client. The remote IP is checked as usual. If the osTicket server is sitting behind a reverse proxy, the original IP of the client will be retrieved from the X-Forwarded-For header, if provided by your proxy.
How is the remote IP of the osTicket server checked?
The remote IP is checked as usual. If the osTicket server is sitting behind a reverse proxy, the original IP of the client will be retrieved from the X-Forwarded-For header, if provided by your proxy. Commandline Example with Curl:
How do I authenticate via the API?
Authentication via the API is done via API keys configured inside the osTicket admin panel. API keys are created and tied to a source IP address, which will be checked against the source IP of requests to the HTTP API. API keys can be created and managed via the admin panel. Navigate to Manage -> API keys.
How to create an API key for the HTTP API?
Use Add New API Key to create a new API key. Currently, no special configuration is required to allow the API key to be used for the HTTP API. All API keys are valid for the HTTP API. Access to the HTTP API is restricted to valid API keys. An X-API-Key HTTP header must be sent to indicate which API key is to be used with the request.