What is a remedy report?

Table of Contents

Remedy Smart Reporting is an easy-to-use, web-based report writer for non-technical users. Using Yellowfin technology as the platform, Remedy Smart Reporting offers drag-and-drop simplicity for formatting and data selection. You can use the tool to reuse components such as source connections and views.

How do I get reports from BMC Remedy?

To generate a report without qualifications

In the navigation pane on the application console, choose Functions > Reports.
On the Reporting console, select one of the options under Show:
Under Category, select applicationName > reportCategory > reportName.
Select the report that you want to run.
Click Run.

What is Remedy Service Desk?

Remedy Service Desk Management is a modern help desk system that helps an organization to fuel-up the workplace with all-around customer assistance center.

How do you write a remedy report?

Creating a custom report using BMC Remedy Smart Reporting

The type of builder you use.
The data source you build on.
The fields you use in the report, and the layout defined by them.
The filters and/or sections you add to the report.
The addition of Related Reports, Drill Functionality, and Subqueries.

How do I create a remedy dashboard?

Creating a Dashboard tab

On the BMC Remedy Smart Reporting console, from the Create menu, choose Dashboard Tab > Standard Tab.
On the blank tab displayed, search for Pie in the Report Search panel on the left.
Drag the report to the top portlet area on your tab.

How does BMC Remedy tool work?

BMC Remedy ITSM is a service management tool that automates the ITIL process in the modern era. They support various forms of service tickets by which users can create requests that flow to other systems within an organization. Currently, RiskSense supports creating tickets in the form of Incidents.

How do I pull data from a remedy in Excel?

To do so, export the Web report to Microsoft Excel, and then use Excel functions to save the data in . csv format.

Run the report as described in Running reports.
In the report viewer, click Export Report .
In the Export Report dialog box, select the format for the exported report.

What is remedy used for?

Remedy is an antifungal medication. This medicine prevents fungus from growing on your skin. Remedy (for the skin) is used to treat skin infections such as athlete’s foot, jock itch, ringworm, tinea versicolor (a fungus that discolors the skin), and yeast infections of the skin.

What is the difference between ServiceNow and remedy?

BMC Remedy operates on a Software-as-a-Service (SaaS) delivery model that uses third-party cloud vendors to deliver services. ServiceNow operates mostly on a Platform-as-a-Service (PaaS) model, allowing for a framework you can build on or customize applications from directly from the cloud.

How do I Create a BMC Remedy dashboard?

On the BMC Remedy Smart Reporting console, from the Create menu, choose Dashboard Tab > Standard Tab. On the blank tab displayed, search for Pie in the Report Search panel on the left. Drag the report to the top portlet area on your tab. The chart is displayed on the dashboard tab.

What is remedy tool used for?

Remedy tool is used for incident management and there are several categories bound with SLAs(Service level agreement) which ensures the closures. It is also used for change management across the organization for different environments which make sure all the processes are followed.

How do I export data from Remedy?

What is remedy ticketing system?

The Remedy Action Request System, also know as Remedy or ARS, is a client-server trouble ticketing application produced by BMC and used by organizations to track internal problems and customer-reported issues.

What is Remedy software used for?

How do I extract data from BMC Remedy in Excel?

How do I add a user to smart reporting?

For 9103 and above versions the add user button is missing in Smart Reporting Oct 13, 2021•Knowledge

Login to the Smart Reporting Server Machine.
Navigate to install directory.
Take the backup of CustomCss file and make this changes on this tags:

What reporting options are available in remedy?

The reporting in Remedy has evolved over the years. From open-source options such as BIRT, to Crystal Report and Business Object integration, BMC Dashboards and Analytics, and most recently, Smart Reporting, a white-label implementation of Yellowfin BI.

What is remedy service desk management?

Remedy Service Desk Management is a modern help desk system that helps an organization to fuel-up the workplace with all-around customer assistance center. Its preassemble ITIL processes make it an efficient help desk tool.

Why is service desk reporting so important?

Our experience working with Service Desk managers tells us that reporting is essential to operating a smooth Service Desk. Yet, many Service Desk vendors, including BMC ITSM, don’t provide robust reporting features.

What is a remedy report?