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How do I change my flight on Southwest Airlines?
Please call us at 1-800-I-FLY-SWA. How much does Southwest® charge to change a flight? Southwest never charges fees to change your flights because we understand plans change. Sometimes, you may be asked to pay a difference in fare if the new flight you’re choosing costs more than your original itinerary.
Can’t find my Southwest reservation?
We are unable to locate your reservation in our system, potentially because it has been cancelled. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).
Can I cancel part of a Southwest reservation?
If you purchased all or part of the reservation using a Southwest gift card or a Southwest LUV Voucher and canceled the reservation within 24 hours of booking, contact our Customer Service department at 1-800-I-FLY-SWA (1-800-435-9792).
How do I contact Southwest Airlines customer service?
Customer Service
- General Customer Service. 1-800-I-FLY-SWA (1-800-435-9792)
- Baggage – General Questions. 1-800-I-FLY-SWA (1-800-435-9792)
- Articles Left at TSA Checkpoint. 1-866-289-9673 or tsa.gov.
- Rapid Rewards Customer Service. 1-800-445-5764.
- Public Relations & Media Relations. 214-792-4847 (toll number)
Can I cancel one leg of my Southwest flight?
If you have booked a round-trip, you can change online either leg without affecting the other leg. The exception is if you’re trying to change the return after flying the outbound, which would require a call to customer service. Online, you can only cancel an entire itinerary.
When can I pick my seat on Southwest Airlines?
As soon as you walk onto the plane, you’re free to select any seat you want. However, it’s a lot of pressure to decide on the fly where you’ll spend your entire flight. You’ll want to keep reading so you know what seats to aim for ahead of time.
Can I chat with Southwest Airlines?
Yes! Mobile Live Chat is available on all WiFi-enabled aircrafts. Similar to how you can access the Southwest mobile app while mid-flight, you do not need to purchase the onboard WiFi to chat—you simply need to connect to the Southwest WiFi from your mobile device and open the Southwest mobile app.