What does a landline socket look like?
Your main phone socket is a white plastic box built into your wall, usually in your hallway or near your front door. It’s bigger than a normal phone socket because it’s the point where the external phone line comes into your home.
Do I have a master socket?
A master socket (sometimes called the main socket) is where the phone line enters your home. It’s where your broadband signal is strongest. To find it, look for a white box on the wall.
How do I find my BT master socket?
If your master socket has a line across the middle, remove the faceplate by undoing the two screws or unclipping the faceplate. Gently pull the lower part of the faceplate forwards. On the right hand side you’ll find a test socket. Connect your Hub to this test socket through a microfilter and try connecting.
Does my router need to be connected to the master socket?
If you have a double socket, your phone line is already split between phone and broadband. That means you don’t need a microfilter. You must always plug your broadband router into the master socket. It won’t work if you plug it into another socket or extension.
Are there different types of BT master sockets?
Generally speaking, over the years there have been various types of BT master sockets installed. There is a specific style you should have as an end user, for todays technology to work efficiently and have a demarcation point. This will allow you to verify if you have a fault on your house wiring or whether it’s in the BT network.
Where can I find the master socket?
If you can’t find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. If you are a fibre customer you might not use a master socket, instead an Openreach Modem (or ONT) connects your house to our fibre optic network. Find out more about the Openreach modem
What is the difference between a master socket and ont?
If you are a fibre customer you might not use a master socket, instead an Openreach Modem (or ONT) connects your house to our fibre optic network. Find out more about the Openreach modem If you have more than one socket, the master socket is the one that will feed any extension sockets.