How do I contact Zalora customer service?
You may contact ZALORA Customer Service Team at 03-92123535 or [email protected] in case of any faults, defects or damage. You shall be able to provide the documents delivered with the Product, upon request.
What does global fashion group do?
We are the leading fashion & lifestyle destination in Latin America, the CIS, Southeast Asia and ANZ, connecting over 10,000 global, local and own fashion brands to a market of more than one billion consumers.
Who owns global fashion?
Rocket InternetKinnevik AB
Global Fashion Group/Parent organizations
Who bought Zalora?
Ayala Corporation
In April 2016, Central Group of Thailand acquired a 100% stake in Zalora Vietnam and Zalora Thailand from Zalora Group. In February 2017, Ayala Corporation acquired a 43.4% stake in Zalora Philippines in their first foray into fashion e-commerce.
Can I return zalora without packaging?
RETURNS AND REFUNDS POLICY The Product shall be unused, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable). This policy is applicable only to those products which do not fall under the list of non-refundable brands/items provided on our Platform.
How do I track my zalora parcel?
Step One: Log in to your ZALORA account and click “Track My Orders”. Step Two: You will be a shown a list of all the orders you have made. Once your package has been shipped, the “Track Package” button will be available for further details on the whereabouts of your parcel.
Is Zalora the iconic?
The Iconic Wrapped Up into Global Fashion Group As a subsidiary of the Zalora Group, The Iconic is therefore included in the merger.
Who owns the iconic?
Global Fashion GroupGLOBAL FASHION GROUP SA
THE ICONIC/Parent organizations
Is ZALORA bag authentic?
ZALORA is a legit online retailer that holds a very high standard and process in making sure that all brands including both local and international brands from ZALORA shoes, clothing, accessories, beauty products etc are 100% authentic.
Is ZALORA owned by Ayala?
The Ayala group has completed its acquisition of Global Fashion Group’s 49-percent stake in online fashion portal Zalora Philippines. In a stock exchange filing, conglomerate Ayala Corp. announced the transfer of ownership following the signing of the deal last February.
How many times can you return in Zalora?
Zalora provides free returns within 30 days of delivery. To return the item you buy in zalora, you just have to fill in the return slip and return the item with the tags attached, together with the invoice within the original box. Don’t forget not all items are exchangeable and refundable so check your item first.
How many times can you exchange item in Zalora?
Zalora can reserve your exchange item for only 10 days. You can only choose refund option for items that are Non Exchangeable. Returnable items under the lifestyle category and zalora change size are only valid for returns if the product is in its original packaging with tags unopened and unused.
How long does Zalora take to deliver Philippines?
1-3 working days
Zalora offers a thirty-day free returns policy, speedy deliveries within 1-3 working days, free delivery over a certain spend, and multiple payment methods including cash-on-delivery.
What courier does Zalora use?
Zalora partners with local deliveries couriers like LBC Express, 2GO, Entrego, DHL, 7-Eleven all of which you can track with ParcelsApp.com or through our mobile apps. Zalora is working with our courier partner ENTREGO to offer you fast, nationwide delivery and wide Cash-on-Delivery coverage.
Who owns THE ICONIC?
Why is ZALORA so cheap?
First, why is Zalora so cheap? Zalora operates a zero tolerance policy towards the buying and selling of counterfeit products that strive to ensure that all products sold on our platform are authentic and sourced directly from reputable suppliers.
Is ZALORA Lux outlet authentic?
Zalora guarantees 100% authentic items and our Luxury products have been professionally and carefully curated. We go through a stringent process to select the right suppliers, so that you can purchase only the finest authentic luxury goods.
Why did Ayala acquired Zalora?
This acquisition is part of Ayala’s strategy to invest in new disruptive businesses that provide innovative solutions to evolving markets. The group recognizes that e-commerce is a unique growth channel that complements existing businesses, drawing on synergies with the rest of the Ayala group.