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What happens if I lose my family Railcard?
A: You will need to wait 7 working days, then go to ‘Manage my Railcard’ on the Family & Friends Railcard website homepage to log in to your account and apply for a replacement. Once logged in, click on ‘Details’ under your active Family & Friends Railcard, then click on ‘Replace Railcard (Lost or stolen)’.
How do I find my Railcard number?
It is found within the email confirmation you would have received after we have approved your Railcard application. Click here for more information on download code and managing your Railcard. Please note that the Railcard app is available to download from the Apple Store and the Google Play store.
Do you have to pay for a replacement Railcard?
Had your Railcard stolen? If your Railcard has been stolen and you have been given a crime reference number or documents by the Police, then we will give you a free replacement.
How do I replace a lost Railcard?
If you bought your 16-25 Railcard online, please go to ‘Manage my Railcard’ on the website homepage to log in to your account and apply for a replacement. Once logged in, click on ‘Details’ under your active plastic 16-25 Railcard, then click on ‘Replace Railcard (Lost or stolen)’.
How do I replace my lost Railcard?
How do I retrieve my Railcard?
Check your mailbox (including your junk mail) for an email from our Railcard team. If you still can’t find it, please click “Manage my Railcard” on the website homepage to log in to your account. Once logged in, click on ‘Details’ under your active digital 16-25 Railcard, then click on ‘Manage Digital Devices’.
Can you use a photo of a Railcard?
You need to bring photos if you are buying at a station. They go onto a photocard which is part of the railcard, so as to identify the travellers who can receive the discount.
Can I get my Railcard on my phone?
Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there’s no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.
Can you get Railcard on phone?
Do they actually check Railcards?
Yes, they check your railcard every time they check your ticket. If your railcard hasn’t arrived by the time you travel, you’ll need to order new tickets.
What do I do if my Family&Friends Railcard is stolen?
You will need to wait 5 working days, then go to ‘Manage my Railcard’ on the Family & Friends Railcard website homepage to log in to your account and apply for a replacement. Once logged in, click on ‘Details’ under your active Family & Friends Railcard, then click on ‘Replace Railcard (Lost or stolen)’.
What are the benefits of the Family&Friends Railcard?
The Family & Friends Railcard gets you 1/3 off Standard Anytime, Off-Peak and Advance adult fares, and 60% off for kids’ fares too. And because there’s no limit to the number of times you can use your Railcard, the potential for family adventures is huge.
What happens if my Railcard is damaged or stolen?
If your replacement is due to damage you will be required to surrender your old damaged Railcard. You will have to pay a £10 administration fee. If your Railcard has been stolen and you have been given a crime reference number or documents by the Police, then we will give you a free replacement.
How do I get a replacement for my lost Railcard?
If you bought your Railcard at a station, you can go to any staffed station where you must give the completed “Receipt” portion of your original application form to staff – we will not be able to issue any replacements for loss if you do not have the stamped receipt.