What does a passenger service agent do?
Your job duties include assisting ticketed passengers during check-in, helping them check luggage and print boarding passes, and ensuring that they have proper documentation to board the plane or ship. Airlines also station passenger service agents at each gate before and during boarding.
How much does a Delta ticket agent make?
How much does a Ticket Agent at Delta Air Lines make? The typical Delta Air Lines Ticket Agent salary is $16 per hour. Ticket Agent salaries at Delta Air Lines can range from $12 – $35 per hour.
Why do you want to become a passenger service agent?
SUGGESTED ANSWER: “I am someone who takes great pride in my work and I prefer to work in a customer-facing role where providing great service is important. I get the most job satisfaction from working as part of a wider team where brand reputation is vital.
Why do you want to work as a passenger service agent?
What is the role of PSA in airport?
State authority claims – treating illegal entry of travelers without a visa/resident permit, public duty.
Is being a ticket agent hard?
Ticket agents must be able to handle stressful situations. One of the most frustrating elements of being a ticket agent, is the inability to control the weather or aircraft maintenance problems. Such problems can ultimately lead to angry passengers.
How do I become a airport gate agent?
You can typically become a gate agent after previously earning customer service experience working elsewhere and passing a pre-employment background check. Gate agents are usually trained on-the-job by the airline that hires them. A high school degree is usually necessary to become a gate agent.
What is passenger service assistant?
Airline passenger service assistants ensure that passengers, and their luggage, get on the right flight. They are sometimes called airport information assistants, airline customer service agents or passenger handling agents.
What do airline customer service agents do?
GENERAL PURPOSE: This position is responsible for providing excellent customer service by handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, aircraft preparation and problem resolution for all Advanced Airlines (AA) passengers and potential passengers/guests.