Table of Contents
What is VoiceXML with example?
VoiceXML is an application of the Extensible Markup Language (XML) which, when combined with voice recognition technology, enables interactive access to the Web through the telephone or a voice-driven browser. An individual session works through a combination of voice recognition and keypad entry.
What is Subdialog in Vxml?
The Subdialog Invoke element initiates a subdialog invocation to another VoiceXML application, and handles passing data to and from the application. For the entire duration while a subdialog application is handling a call, the calling application waits in a dormant state for the subdialog to return.
What is VXML IVR?
VoiceXML IVR (VXML) is a computer programming language in the XML family. It enables developers to create applications to automate interactions over the phone. VoiceXML is the current industry standard programming language for building voice applications.
What is a VXML server?
VoiceXML (VXML) is a digital document standard for specifying interactive media and voice dialogs between humans and computers. It is used for developing audio and voice response applications, such as banking systems and automated customer service portals.
What is PCCE vs Ucce?
What is the difference between UCCE and UCCX? UCCX is the small-size call center platform that supports up to 400 agents. UCCE has more comprehensive features and targets sophisticated operations and large agent numbers.
What is a UCCX?
Cisco Unified Contact Center Express (UCCX) is a “contact center in a box” that provides a secure and easy to deploy customer interaction management solution for up to 400 agents.
What is an ACD queue?
An ACD queue is a workgroup queue that is set up to deliver ACD calls. ACD calls are routed to the appropriate Workgroup based on caller input. All members of that Workgroup (call agents) are expected to have a core set of skills required to handle any call on that queue.
What is cuic in Cisco?
Cisco Unified Intelligence Center (CUIC) is the application designed to assist in creating, managing, and generating reports for the Cisco’s contact center suite of products. Unified Intelligence Center serves the following primary purposes: Fetch data from base solution’s database.
What are UCCX scripts?
Unified CCX provides an ability for developers to program the business logic of how to handle a Voice Call or an Http Contact (Web Action performed by a user) by the engine. The scripting involves building the business workflow using a proprietary domain specific programming tool, the Unified CCX Editor.
What is CTI in Cucm?
CTI stands for Computer Telephony Integration.