Table of Contents
How do I change the auto attendant greeting on a Cisco Auto Attendant?
You can customize the greeting for the AutoAttendant Call Handler by choosing Edit > Greetings.
How do I record greeting on Unity Connection?
Step 1 On the phone, dial the phone number for access to the Cisco Unity Greetings Administrator….Using the Cisco Unity Greetings Administrator to Record or Rerecord Call Handler Greetings.
| To change the busy greeting | Press 3. |
|---|---|
| To change the internal greeting | Press 5. |
| To change the holiday greeting | Press 7. |
Where can an administrator create an auto attendant for Webex calling?
From the customer view in https://admin.webex.com, go to Services, and choose Calling > Features. Click Auto Attendant > Create Auto Attendant.
What is Cisco Unity Connection?
Cisco Unity Connection is a voicemail and unified messaging platform with a comprehensive feature set and is based on the same Linux Unified Communications Operating System as Cisco Unified Communications Manager.
What is an auto attendant in a phone system?
An auto attendant is an automated answering service used with a business phone system that directs inbound calls to the right person or department. An example of an auto attendant would be when you called a company and you are directed to use your keypad to reach the desired department.
How do I set up call forwarding on Webex?
From the customer view in https://admin.webex.com go to Users and select the users that you want to enable call forwarding for. Select Calling and choose Call Forwarding. Turn the Call Forwarding Service switch on, and choose the settings you want to enable. Select Save.
What is Cisco Callmanager Express?
Cisco Call Manager Express (CME) is an enhanced IP telephony solution that is integrated into Cisco IOS. It is an ideal solution for small business customers to efficiently use their existing IP data connectivity to incorporate the deployment of voice and IP telephony.
What is the default auto-attendant script for Cisco Unity Express?
The default auto-attendant script provided with Cisco Unity Express is named aa.aef. This file resides in the system directory, and cannot be downloaded, copied, or uploaded. This default auto-attendant application is also known as the “system script” or “system AA.”
How many greetings and prompts does my Cisco Unity Express hardware support?
The number of greetings and prompts per language installed supported depends on the Cisco Unity Express hardware module and the version. To determine how many prompts your hardware supports, see the release notes for the Cisco Unity Express release version you are using. Customizing prompts requires the following procedures:
How do I upload a script in Cisco Unity Express exec mode?
After recording the .wav greeting or prompt file, upload the file using the ccn copy url command in Cisco Unity Express EXEC mode: ccn copy url ftp://source-ip-address/script-filename.aef script script-filename.aef [username username password password] This command is equivalent to using the GUI option Voice Mail > Scripts and selecting Upload.
How do I configure the auto-attendant application?
Use the GUI options or CLI commands to configure the prompt with the names and extensions of the people who can be reached with the auto-attendant application. For example, the prompt may play “For Al, press 10. For Bob, press 20.