What happened to Interactive Intelligence?
Interactive Intelligence headquarters in Indianapolis, Indiana….Interactive Intelligence.
| Industry | Telecommunications software Cloud computing |
|---|---|
| Defunct | December 1, 2016 |
| Fate | Acquired by Genesys |
| Headquarters | Indianapolis |
| Number of employees | 2,000 (2016) |
Who bought Interactive Intelligence?
Genesys
(Nasdaq: ININ) (www.inin.com), a global leader of cloud and on-premise solutions for customer engagement, communications and collaboration, today announced that they have entered into a definitive agreement under which Genesys will acquire Interactive Intelligence in a transaction valued at approximately $1.4 billion.
What is Genesys platform?
Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management. Genesys Cloud is built on top of Amazon Web Services (AWS) and uses a distributed cloud environment that provides secure access to organizations around the world with a marginal IT footprint.
When was PureCloud released?
2015
Launched globally in 2015, the PureCloud platform is flexible, open, feature-rich, and built for rapid innovation, providing organisations with a future-proof solution for quickly scaling to meet customer growth.
Who bought Genesys?
In February 2012, Permira and TCV acquired Genesys from Alcatel-Lucent for $1.5 billion. In July 2016, private equity investor Hellman & Friedman purchased a $900 million stake in Genesys from majority owners Permira and Technology Crossover Ventures, valuing the company at $3.8 billion.
What is i3 call center?
i3-Call™ is Synergem’s Call Handling as a Service (CHaaS) platform. Built “from the ground up” to be an NG compliant, multimedia-capable system, i3-Call not only includes a state-of-the-art UX / UI experience, but can handle all NG9-1-1 media types and be easily modified to display data from OTT emergency applications.
Is Genesys a software?
Genesys, or Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. It sells both cloud-based and hybrid cloud software.
What is PureCloud used for?
Genesys Cloud (formerly PureCloud) is one, easy to use platform that helps you connect with customers, manage relationships, see trends, and deliver real-time information to agents and employees, so they can be more responsive and effective.
What is Genesys PureCloud?
What is Interactive Intelligence in computer science?
In the context of the program, Interactive Intelligence concerns artificial intelligence and machine learning topics with a direct view of technologically interacting with humans.
Will Genesys go IPO?
Jan. 14, 2022, at 8:15 p.m. (Reuters) – The private equity owners of enterprise-software maker Genesys have chosen underwriters for a U.S. initial public offering (IPO), a person familiar with the matter told Reuters on Friday.
What is Genesys product?
Genesys DX™ Deliver exceptional experiences across digital channels. Bring human intuition to every digital interaction with Genesys DX™️, the future of always-on digital customer engagement. This AI-powered platform makes it quick and easy to design and deliver self-service experiences that wow your customers.
What is Mypurecloud?
PureCloud is a multifunctional tool created to effectively and efficiently manage contact centers and improve their customer experience. This software allows to manage customer interaction on different types of communication channels and to work together to better track interactions.
What is Genesys PureEngage?
PureEngage enables you to build brand loyalty and create better business outcomes. with true omnichannel engagement across the entire customer journey. Orchestrate inbound and outbound engagement across all touchpoints, channels and resources.
What is knowledge based artificial intelligence?
A knowledge-based system (KBS) is a form of artificial intelligence (AI) that aims to capture the knowledge of human experts to support decision-making. Examples of knowledge-based systems include expert systems, which are so called because of their reliance on human expertise.
What does Interactive Intelligence do?
From Wikipedia, the free encyclopedia Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation.
Who is the founder of Interactive Intelligence?
In October 1994, Donald E Brown founded Interactive Intelligence in Indianapolis, Indiana . In 1995, Brown became the President and chief executive officer of the company. By 1997, the company was the first to market an all-in-one customer engagement software suite.
What is the interaction center platform?
The company’s core product offering was the Interaction Center Platform, which centralized multi-channel business interactions and business processes. This platform could be delivered as either a premises or hosted cloud computing offering.