Table of Contents
What is a good customer service interview question?
They’ll ask questions like these: What Does Customer Service Mean to You? What’s One Time You Worked With a Difficult Customer and How Did You Resolve the Situation? Tell Me About a Time You Assisted a Customer Who’d Worked with Multiple Agents and Didn’t Get the Help They Needed.
What is an example of a situational question?
Example of situational interview question: Situational Interview Question: “Tell me about a time when you faced conflict at work. How did you deal with it?”
What is the best way to answer situational interview questions?
What to include in an answer to a situational interview question
- Explain the situation. You’ll first need to explain the similar situation you’re using to answer the question before you get into what you did to solve it.
- Describe the problem.
- Outline the action you took to remedy the problem.
- Talk about the results.
What are the golden rules of customer service?
5 Golden Rules of Customer Service
- Customer service is everyone’s job. Every contact with your clients is important.
- Ask questions and listen to the answers.
- Promise only what you can deliver, and then over deliver.
- Know how to apologize.
- Treat employees well.
What is the number 1 rule in customer service?
Be Nice. The first rule is so obvious that we almost feel silly stating it “¦ “Be nice.” No matter what the scenario, being warm, friendly, and engaging will go a long way toward making your customers happy.
What is the 10 10 Rule customer service?
When a customer is greeted by an employee that they come within a certain distance of, it is commonly referred to as the “10-Foot Rule”. That is, whenever an employee comes within 10 feet of a customer, the employee greets the person with a cheerful hello, or simply makes eye contact, smiles and nods his or her head.