Table of Contents
What is auto attendant in Cisco?
Auto-Attendant Overview Auto-Attendant works with Unified CommunicationsManager to receive calls on specific telephone extensions. The software interacts with the caller and allows the caller to search for and select the extension of the party (in your organization) that the caller is trying to reach.
What is Cisco Unity messaging system used for?
With Cisco Unity Connection, you can access voice messages and receipts in your email application. The location of your voice messages depends on the email application, but typically voice messages are in a separate folder in your email application. Messages contain a WAV file attachment with the recording.
How does Cisco Unity Connection work?
Cisco Unity Connection is a voicemail and unified messaging platform with a comprehensive feature set and is based on the same Linux Unified Communications Operating System as Cisco Unified Communications Manager.
What is a call handler in Cisco Unity?
Call handlers answer calls, greet callers with recorded prompts and provide them with information and options, route calls, and take messages. They are a basic component of Cisco Unity.
What is Cisco Unity Connection administration?
Cisco Unity Connection Administration is a web application that you use to do most administrative tasks, including specifying settings for users, and implementing a call management plan.
How do I get my messages from my Cisco IP Phone?
To access your own voicemail using your Cisco desk phone (all series 7900 models), use the instructions below:
- Press the “Messages” button (envelope icon).
- When you hear the audio prompt to enter your password, enter your phone/voicemail PIN followed by the # key.
What is Cisco Unified Contact Center Express?
Cisco Unified Contact Center Express (UCCX) is a “contact center in a box” that provides a secure and easy to deploy customer interaction management solution for up to 400 agents.
Which three call handlers does Cisco Unity Connection support?
When a call comes into Cisco Unity Connection it can be handled by one of three different types of call handlers. There are system call handlers, directory call handlers and interview call handlers.
What is call queue and auto attendant?
There are two types of voice application: Call Queue – A call queue is what you think it is. It allows calls to queue whilst alerting a group of users in various alerting patterns (attendant, serial, round robin) Auto Attendant – Complex routing of calls based on time or day or option selection e.g ‘Press 1 for sales…’
What is the purpose of a auto attendant?
An automated attendant (AA) is a telephony system that transfers incoming calls to various extensions as specified by callers, without the intervention of a human operator. An AA may also be called a virtual receptionist. Most AAs can route calls to landline phones, mobile phones , VoIP devices, or other AAs.
How do I check my Cisco Unity voicemail?
Dial 301 405 5100, and press star (*). Enter your 5-digit extension (this is your Voicemail ID) and press pound (#). Enter your Voicemail PIN and press pound (#). You can also enter the ID and PIN of another voicemail box you own, if needed.
What is Ucce and UCCX?
What is the difference between UCCE and UCCX? UCCX is the small-size call center platform that supports up to 400 agents. UCCE has more comprehensive features and targets sophisticated operations and large agent numbers.
Which description of the function of call handlers in Cisco Unity Connection is true?
Which description of the function of call handlers in Cisco Unity Connection is true? A. They answer calls, take messages, and provide menus of options.
How does Teams auto attendant work?
Cloud auto attendants provide a series of voice prompts or an audio file that callers hear instead of a human operator when they call in to an organization. An auto attendant lets callers move through the menu system, place calls, or locate users by using a phone keypad (DTMF) or voice inputs using speech recognition.
What is the default auto-attendant script for Cisco Unity Express?
The default auto-attendant script provided with Cisco Unity Express is named aa.aef. This file resides in the system directory, and cannot be downloaded, copied, or uploaded. This default auto-attendant application is also known as the “system script” or “system AA.”
How many greeting and prompt files does Cisco Unity express support?
Cisco Unity Express supports customized greeting and prompt files. The CUE-NM-EC and CUE-NM support up to 120 prompts; the CUE-AIM supports up to 25 prompts. Customizing prompts requires the following procedures:
How do I record a welcome greeting in Cisco Unity Express?
This file must be uploaded to the Cisco Unity Express module so that it can be located and saved in the auto-attendant script. Alternatively, you can use the Administration via Telephone (AvT) application to record the welcome greeting. See “Recording an Auto-Attendant Greeting or Prompt File” for guidelines on recording a greeting.
How do I upload a script in Cisco Unity Express exec mode?
After recording the .wav greeting or prompt file, upload the file using the ccn copy url command in Cisco Unity Express EXEC mode: ccn copy url ftp://source-ip-address/script-filename.aef script script-filename.aef [username username password password] This command is equivalent to using the GUI option Voice Mail > Scripts and selecting Upload.