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How do I contact jumia Egypt?
The Jumia Customer Service unit as such now runs a 24/7 service where help can be gotten via 07006000000, [email protected] and @JumiaHelpNg.
How do I chat with jumia customer service?
You can talk to Jumia customer care unit any time through any of the above contact method or by simply checking it out with 07006000000, [email protected] or @JumiaHelpNg. NOTE: For your safety, NEVER share your credit card details with anyone including Jumia agents.
How do I report a jumia delivery agent?
Email: [email protected] Please call us to speak to one of our customer service agents.
How do I cancel an order on jumia?
- From the list of Orders in your Jumia Account, Click SEE DETAILS in front of the order you wish to cancel.
- Click the Cancel Item button.
- Select the right quantity and cancellation reason from the drop-down list and submit.
Can I contact Jumia on Whatsapp?
Jumia Nigeria is now accessible via various chat platforms like Blackberry Messenger, WeChat, Whatsapp and PalmChat!
What do I do if my Jumia order is delayed?
You will have to return your product, within the 7 days after the delivery, and place a new order when it becomes available again. Please do not hesite to contact our Customer Service Call Center at 0700 000 990, 0711 011 011 or click on the following link and fill the form.
Does Jumia refund money?
Jumia Refund Voucher can be chosen as a refund method. The value is equal to the amount of the product purchased. You can use Jumia Refund Voucher as voucher code to buy any item. A refund voucher is valid for 180 days you need to use your voucher during this period.
What countries is Jumia in?
The company has warehouses in 10 countries, including Nigeria, Kenya, Egypt, Tanzania, and the Ivory Coast, and offers thousands of items to a public eager to buy quality goods.
How many days does it take Jumia to refund?
3 – 7 business days
it may take up to 3 – 7 business days for your bank to credit the refund amount to your account. – If you have used a Jumia voucher/SureGift as means of payment, your refund will be processed as a cashback into your Jumia store credit.
What happens if my Jumia order is delayed?
Jumia is always sorry that your order is delayed. You can follow its progress by entering your tracking number on https://tracking.Jumia.com.gh/package/tracking. If the status has not changed in a while, please get in touch with the Jumia Customer Support Team in your country.
How can I track my shipping order?
To track a package, locate the tracking number sent to you and enter it on the shipping carrier’s website. If the shipper uses self-delivery or in-house shipping, they may have a specific tracking solution they will electronically send to you.