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How do I file a warranty claim with Cricket?
To make a warranty claim: Visit https://warranty.cricketwireless.com and follow the prompts on the site, or. Contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable.
What are covered incidents with Cricket protect?
You’re covered for loss, theft, damage (including liquid), and out-of-warranty malfunction. If your claim is approved, you’ll receive a new or refurbished replacement device. You’ll just pay the deductible. Replacements may be new or refurbished of the same or similar phone.
Does Cricket Replace cracked screens?
With Cricket Protect, available for $8 per month, you get: Comprehensive phone coverage to meet your real-life needs. $29 cracked screen repair as soon as same-day for eligible devices in select areas. A fast and convenient replacement process to get a working phone back in your hands.
What insurance company does Cricket use?
Continental Casualty Company
Cricket Protect Insurance is insurance coverage underwritten by Continental Casualty Company, Chicago, IL, a CNA company (CNA), and administered by Asurion Protection Services, LLC (In Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic.
What is a warranty exchange?
A warranty is a type of guarantee that a manufacturer or similar party makes regarding the condition of its product. It also refers to the terms and situations in which repairs or exchanges will be made if the product does not function as originally described or intended.
Will Cricket replace a stolen phone?
Being without your device is stressful, but your Cricket device protection plan covers you against lost or stolen devices. After you file a claim for your lost or stolen device and it’s approved, we’ll send you a replacement as soon as the next day. No need to stress—it’s all part of your plan!
How do I check my Cricket claim?
Visit phoneclaim.com/cricket or call 855-309-8342 to check current eligibility. Same-day repair option depends upon claim approval time and technician availability.
What do I do if my Cricket phone is stolen?
Call or chat with Customer Support to suspend service or add your phone to the industry blocklist. Cancel Auto Pay if you have it set up.
What should I do when my phone is stolen?
What to do if your smartphone is stolen or irretrievably lost
- Report the loss to your cell phone carrier immediately. Your carrier can suspend or disconnect service to your missing phone, in order to avoid unauthorized cellular usage.
- Remotely lock and wipe your phone if possible.
- Change your passwords.
Will Asurion give me a new phone?
Once the insurance claim is approved you’ll be told if Asurion is electing to repair or replace the device— and you don’t get to have any say. If it’s the latter, they’ll ship it out to you overnight. A phone charger, battery, and a SIM card will be included. It may be new, or it may be refurbished.
What protection plans do I get with cricket insurance?
You have two great protection plans to choose from. 1 Cricket Protect: Includes Cricket Protect Insurance and Cricket Protect Service Warranty.
How do I file a claim with cricket protect?
Cricket Protect: File a Claim. It’s quick and easy to file a claim by phone or online. Claims that are approved by 7 pm ET will be shipped, and in most cases, delivered the next business day. You’ll be up and running again with a replacement device in no time! Note: Claims must be filed within 60 days of the date of incident of loss.
How many times can you claim on cricket insurance?
You are allowed up to three claims in any consecutive 12-month period. Each occurrence is subject to a maximum cost replacement of $2,500. How do I sign up? Online: If you are purchasing your phone online, you can add Cricket Protect as a monthly feature to eligible phones during checkout.
How do I cancel enrollment for cricket protect?
Enrollment is optional. You may cancel Cricket Protect at any time and receive a prorated credit of any unearned premium/charges. Cancel by visiting My Account or the myCricket app or by visiting a Cricket store. You are not required to purchase these protection plans to activate wireless service.