What is your vend code?
After purchasing your credit at a PayPoint outlet, you’ll be issued a receipt with a unique 20, 40 or 60 digit vend code. You’ll need to use the vend code to manually enter the payment onto your meter if the automatic top-up fails, so make sure you keep hold of it.
What is vend mode on gas meter Utilita?
In the event that your top-up fails you will need to manually enter the 20, 40 or 60 digit code that will appear on your PayPoint receipt and is issued with all methods of payment. This code is called a ‘Vend Code’. Simply press the Main Menu button on the Home Screen and select ‘Vend Codes’.
How do I get a vend code for my smart meter?
You will find your vend code on any receipt, whether you receive it on paper, via text message or email. It may be anything between 20-60 digits long. If you have ignored notifications that your credit is low or if you wish to activate Emergency Credit early; press the ‘E-Credit’ button on the Payment screen.
Why is my vend code rejected?
You should then type in the vend code which shows on the receipt. Continue by pressing B (the red button at the bottom right of the keypad). Your meter should then show “ACCEPTED”. If it says rejected it could be a case you have inputted the code in incorrectly and you should try again.
How do I top up my Utilita gas meter?
You can top-up online or by downloading the My Utilita app. You can call our automated top-up line on 0345 2068 333.
Where can I get My Utilita top up code?
To enter the top-up onto your meter, you’ll need the ‘Vend Code’ – this can be found on your printed receipt or in your ‘Payment History’ in My Utilita.
Why is my gas meter not working?
The most common reason a fuel gauge is not working or is inaccurate is due to a bad fuel level sending unit. It can also be caused by bad wirings between the gauge and fuel sender or a blown fuse to the fuel gauge. The fuel gauge itself can also be damaged.
How do I top up My Utilita gas meter?
How do I top up my Pay As You Go gas meter?
Put your key or card into the meter for at least a minute to activate it. Top up your key or card at a convenient Payzone or Post Office. Put the key or card into your meter. Electricity credit will transfer automatically.
How do I top-up my electric or gas with Utilita?
You can top-up in minutes with our award-winning app, simply download My Utilita from your app store, register for an account and visit the Payments tab – top-up your electric or gas (or both at the same time) from just £2.
Does Utilita own my electricity and gas pipes and wires?
If in doubt, call us on 0330 333 7442. Utilita supplies your electricity and/or gas but does not own the pipes and wires used to transport these around the country. These are provided by national or local grid and pipeline companies (‘Network Operator Companies’ NOC’s).
How do I contact Utilita?
Our contact form is available at business.utilita.co.uk/contact-us – If you’d prefer to speak to a member of our Business Customer Services Team – call us on 03330 156 662.
How do I make a complaint about Utilita?
If you think there is anything we can do to help treat you more fairly, please email us at [email protected]. We understand that sometimes things go wrong. This is why we have a fully dedicated team of complaints handlers who are there to help find a fair outcome that works for you.