How do I create a route point in CTI?
Step 1 Choose Device > CTI Route Point. Step 2 Click the Add a New CTI Route Point link. Step 3 Enter the appropriate settings, as defined in Table 37-1. Step 4 Click Insert to add the new CTI route point.
How do you set up a call handler?
Configuring Call Handlers in Cisco Unity Connection
- Choose Call Management > System Call Handlers.
- Enter Main_Menu_CH in the Display Name field.
- Type 5000 in the Extension field, and click the Save button.
- Select NewYork_PT for the Partition, and click the Play/Record button to record the Main Menu.
What is a Cisco Unity call handler?
Overview: Call Handler Settings. Call handlers answer calls, greet callers with recorded prompts and provide them with information and options, route calls, and take messages. They are a basic component of Cisco Unity.
How do I change the greeting on a call handler?
Step 4 At the prompt, enter the extension of the call handler, and press #….Using the Cisco Unity Greetings Administrator to Record or Rerecord Call Handler Greetings.
| To toggle between standard and alternate greetings | Press 1. |
|---|---|
| To change the standard greeting | Press 2. |
| To change the alternate greeting | Press 6. |
What is auto attendant script for after hours?
Auto-attendant Script for After-hours Calls Most business phone systems let you set working hours. If a call happens outside normal business hours, you can create a specific auto-attendant that’ll handle those calls with an alternative greeting message and menu options.
Can auto-attendant scripts be customized?
Auto-attendant scripts can, and in fact should, be customized for different use cases, such as technical service, reservation booking, maintenance, and others. . This article will provide you with a list of auto-attendant script templates that you can incorporate into your call center workflows.
What is an auto-attendant script for VoIP?
This article is part of a larger series on VoIP. Auto-attendants improve customer calling experiences by letting your clients find information to solve issues or route themselves to the correct extension. Your business needs a professional-sounding auto-attendant script that’ll walk users seamlessly through the calling workflow.
What makes a great auto-attendant greeting script?
A great auto-attendant greeting script contains a combination of these elements: How to reach a live agent if the caller is not sure who should take their call Hello, and thank you for calling [Company Name], [insert company’s mission statement or slogan].