Table of Contents
What is the purpose of attendant console?
The Attendant Console is a software solution that provides control for many call management features, including answering and transferring incoming calls.
What is ARC console?
Arc Pro is an advanced attendant operator console, designed exclusively for Cisco Unified Communications. It boasts an intuitive user interface and a wealth of advanced features intended to empower the operator to be able to deliver exceptional customer service.
How do I access Cuac?
Installation on Windows Server
- Launch CUAC Server Setup File.
- Click on Install when prompted for installing Microsoft Visual C++ 20XX Redistributable Package (x64)
- Click on Next when you are prompted “Welcome to the InstallShield Wizard for Cisco Unified Attendant Server.
- Enter Registration Information and Click on Next.
What is Cisco Auto Attendant?
Cisco CallManager AutoAttendant, a simple automated attendant, allows callers to locate people in your organization without talking to a receptionist. You can customize the prompts that are played for the caller, but you cannot customize how the software interacts with the customer.
What is UAC Cisco?
Cisco Unified Attendant Consoles – Cisco.
What is Cisco TSP?
The Cisco TAPI Service Provider (TSP) is a TAPI driver, which is installed on the Windows server, allows communication of line events between MiaRec recording announcement controller and the Cisco UCM.
How does auto attendant work?
An auto attendant is a menu system that uses voice prompts to help callers navigate to the correct department. This type of VoIP phone system feature completely sidesteps the need for a human receptionist or answering service.
How many nodes are in a CUCM cluster?
A cluster consists of one publisher and a total maximum of 20 servers (nodes) running various services, including TFTP, media resources, conferencing, and call processing. You can have a maximum of eight nodes for call processing (running the Cisco CallManager service).
How do I test my Cisco TSP?
Step 1 Choose Start > Settings > Control Panel and select Phone and Modem Options. Step 2 Click Advanced tab and select the CiscoTSP 0xx and click Configure button. Click Trace tab. Select Trace On check box and select 1.
How many Cisco Unified Communications Managers to install TSPs?
10 TSPs
You can install up to 10 TSPs on a computer.
What is multi level auto attendant?
The Multi-Level IVR (also known as Auto-Attendant) is an extended automated phone menu that gives you full control over how calls are routed to ensure your business needs are met. It efficiently connects callers to individuals, call queues, or locations within an organization, based on their selections from menus.
How do I set up an automated attendant?
5 Steps to Setting up an Auto Attendant
- Choose a Phone Number. First step is to determine which phone number you want to be routed through your auto attendant.
- Record a Greeting.
- Create Menu Options.
- Add Call Routing Rules.
- Choose Phones.
How many nodes are in CUCM cluster?
How does the attendant console work with a Cisco IP phone?
The attendant console installs on a PC with IP connectivity to the Cisco CallManager system. The attendant console works with a Cisco IP Phone that is registered to a Cisco CallManager system.
Can multiple attendant consoles connect to a single CallManager?
Multiple attendant consoles can connect to a single Cisco CallManager system. The application registers with and receives call-dispatching, login, line state, and directory services from the Cisco Telephony Call Dispatcher (TCD) service.
What do the held icons on the CallManager attendant console mean?
Some Cisco CallManager Attendant Console configuration procedures, including configuring circular hunt groups, require that you must edit various system files. The color of the held icons on the attendant console indicates how long a call has been on hold.
How do I select a device for the attendant console?
If you enter a directory number that appears on more than one device, the Device Selector dialog box displays when you click Save. Choose the device you want to use with the attendant console from the drop-down list box and click OK. Advanced Tab (You can enter information in these optional fields to change the default settings.)