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Is VICIdial a predictive dialer?
VICIdial is an open source call / contact center software solution that incorporates a predictive dialer to enable the blended handling of inbound / outbound calls alongside inbound emails and customer website chat.
Is VOIP a VICIdial?
I am an Voip Telephony Integrator, and in this Vicidial is Flexible and Stable. Vicidial is my firts option when i have to deployment call center solution.
What is 3 way VICIdial?
An agent can make a call to a third-party while he/she is on another phone call with a client in the agent screen and they can all conference together with the client the agent was talking to.
What is VICIdial dialer?
What is VICIdial? VICIdial is an open-source contact center solution with predictive dialing capabilities. Initially developed in 2003, today VICIdial is used by inbound and outbound calling teams in over 100 countries.
Is Vici dial free?
In summary, VICIdial is everything you always wanted in a predictive dialer or software dialing solution, and it is absolutely free of charge!
What is Hopper in VICIdial?
The vicidial hopper is used to temporarily hold calls in a small “memory table” for future dialing. This allows the dialing script to refer to a very small record set (very quickly!) when actually dialing.
How do I do a conference call with Vicidial?
Vicidial 3-way call transfer issue
- Agent gets outbound call connected with client.
- Agent calls other supervisor by clicking on Transfer Button => Dial with Customer.
- Once the supervisor picks up the call, all 3 will be in conference.
- Now, agent will hangup the call by clicking 3-way leave button.
What is a predictive dialer used for?
The predictive dialer uses algorithms and mathematical formulas to predict how long it takes an agent to answer a call and their availability. The system then modifies the dialing rate. This allows agents to spend more time speaking with customers, addressing their needs and closing sales.
What is Dialer hopper?
How do you reset a Vicidial hopper?
how can i remove all the hopper list. set your campaigns to inactive and then set the hopper reset to Y and click submit.
Where is VICIdial located?
Arvika, Sweden
Located in Arvika, Sweden. 5+ years experience managing vicidial system, deep knowledge with the php/perl-code and vicibox. Services offered: Vicidial installation, configuration, customization, add-ons, CRM implementation, support, upgrading, network-related, pentesting etc.
What is the best predictive dialer?
The Best Predictive Dialer Software to Consider: PhoneBurner – Best for global remote teamwork. Five9 – Best for outbound sales. ChaseData – Best for handling heavy call volume. Genesys Cloud – Best for communication across various channels.
What is the difference between predictive and progressive dialer?
A predictive dialer initiates outbound calls based on a preset dialing ratio before the agent is free to handle the next call. On the other hand, a progressive dialer places outbound calls only after the agent indicating his/her availability to handle the next call.
What is hopper level in Vicidial?
The Minimum Hopper Level is not the same with Dial Level, the Minimum Hopper Level is the number of leads that will be loaded on your campaign, while Dial Level is the number of lines that will be dialled per active agent. Thanks. (1-1/1)
How do I delete a list in Vicidial?
Hello, My Vicidial version (see the signature below) does allow administrator to delete a list if he has ‘Delete List’ right and ‘User Level’ >=8. At the same time administrator must have ‘Delete List’, ‘Modify List’, ‘Modify Leads’ rights and ‘User Level’ = 9 to clear a list.