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How do I contact Koodo customer service?
please contact our Customer Care department at 1-866-995-6636 Other Troubleshooting Lost/Stolen equipment You can suspend your service in case of lost/stolen handset anytime through the free self-service koodomobile.com. How can I get a new phone? Koodo Mobile phones are.
Does Koodo charge for customer service?
Review your billing and usage, or make changes to your account and services, without any service fees! Get instant official answers about your service, bill, and much more, or request a callback from a rep. Get help and recommendations from experienced customers and Koodo Mobile Masters.
How do I get a callback from Koodo?
If you need even more help from a rep, don’t worry – Koodo Assist can schedule a callback for you at your earliest convenience. See Prepaid Koodo Assist in action at koodomobile.com/prepaidchat. If you’re a postpaid customer (on a monthly service), you can visit Koodo Assist at koodomobile.com/chat.
How do I find my Koodo phone number?
Koodo Mobile. Your account number is located under the date at the top of your Koodo Service Agreement. Your account number is located under the name at the top of your Koodo bill.
Is Koodo reception as good as Telus?
Koodo Coverage & Network Since Koodo operates on the Telus network, they’re able to provide strong coverage across Canada. Telus claims that they run on Canada’s largest and fastest 4G LTE network based on third-party testing and that doesn’t seem like a far fetch at all.
Does Koodo have good service?
For coverage and customer service, Koodo and Virgin Plus rate slightly ahead of Fido. Both run on a larger and more reliable network than Fido, but only marginally better. All three feature the best customer service in Canada.
Can you move your phone number?
If you’re switching service providers and remaining in the same geographic area, you can keep your existing phone number. This process – often referred to as phone number porting – can be done between wireline, IP and wireless providers.
Are incoming calls free on Koodo?
An incoming call is a call received on your Koodo phone….Koodo Long Distance.
| Calls within Canada | Airtime 50¢/minute (+ airtime) if you exceed the minutes included in your plan. |
|---|---|
| Text Messages received while roaming outside of Canada | Free incoming texts |
How much is my koodo bill for this month?
Viewing your current bill Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select Billing from the drop-down menu. To view your most recent bill, select Your current bill.