What are 2 things you should say when answering the phone?

What are 2 things you should say when answering the phone?

Answering Calls (Example – “Good Afternoon, Lehigh University, Telecommunications, Lizanne speaking, how may I help you?”). Smile – it shows, even through the phone lines; speak in a pleasant tone of voice – the caller will appreciate it. Ask the caller for their name, even if their name is not necessary for the call.

How should a receptionist screen calls?

Keep it simple. The beauty of using one simple screening question like “May I ask who is calling?” is that callers will typically give your receptionist all the information you’ll need. First-time callers or folks who don’t call often will generally volunteer a bit more info (“This is Jane with XYZ Company.

How should I answer the phone in a call center?

How to answer calls in a call center

1. Answer with a professional tone.
2. Use common terminology.
3. Start and end the call with enthusiasm.
4. Keep the conversation personal.
5. Clarify the customer’s issues and concerns.
6. Don’t Interrupt your customer.
7. Don’t belittle the customer’s issues.
8. Don’t give incorrect information.

How do you introduce yourself in a call?

Introduce yourself Say “Hello, this is (name)” to let people know who you are. If you answer the phone and the caller doesn’t give his name, you can say “May I ask who’s calling, please?”. Practise saying these simple phrases to help yourself feel confident at the start of any telephone conversation.

How do you answer the phone in front office?

DOs:

1. Answer the telephone promptly within 3 rings.
2. Make the caller know your work area, your name and offer appropriate greeting.
3. Always have pen and paper on hand, specially front desk personnel should always be ready to keep records.
4. Listen carefully.
5. Make the caller feel that they have your undivided attention.

Do and don’ts in a call center?

Do’s for Call Center Agents

• 1) Have in-depth knowledge about the company’s products and services.
• 2) Give importance to customer’ s identity.
• 3) Follow a two-way communication process.
• 4) Focus on the customer, rather than selling.
• 5) End-to-End Visibility.
• 6) Take tips and pointers from a successful call center agent.

Who hangs up the phone first?

Who should hang up first? Let the person calling hang up first. 13. Hang up the receiver gently.

How do you say you call but no answer?

Follow up email: I’m writing to discuss [subject matter]. I tried to reach you by phone last week but I couldn’t get through (or, you were unavailable)….

1. courteous, polite, easy-going.
2. clearly points out your attempt to call.
3. keeps focus on what you really want.

How can I impress a customer over the phone?

13 Tips to Impressing a New Customer During your First Phone Call

1. Smile and use your phone voice.
2. Have all of their information in front of you.
3. Have all of your information in front of you.
4. Be able to make a commitment.
5. Use hold when you need a moment.
6. Speak with proper English.
7. Be prompt.

How do I introduce myself in a phone interview?

Introduce yourself to the individual by stating your name and the reason you called. Likewise, the interviewer may answer the call personally. In this case, follow the same procedure of introducing yourself and your reason for calling.

What do you say when you pick up the phone?

Greeting. When you pick up the phone, begin by offering your greeting of choice. “Hello” is always a polite option, as is “Good Morning” or “Good Afternoon.” Confirm who you are (“This is Amanda”) and the identity of the person calling (“To whom am I speaking?”) so that all parties begin the call on the same page.

What is the first thing that a receptionist does on receiving a call?

The first thing that a receptionist has to do after picking up a call is to greet the caller with a positive greeting and immediately after the greeting the receptionist should mention their name followed by the name of the place that is being called.

Which is the proper telephone greetings?

#2 The phone should be answered with a positive greeting such as “Hello,” “Good Morning,” or “Good Afternoon,” etc. Following the greeting, the person who answers the phone should give his or her name and the name of the business or organization that is being contacted.

How to answer the phone professionally in 10 steps?

Answer at the Second Ring. Do not pick the call too quickly; do not delay in picking it also.

How to properly answer your phone?

Don’t Make This Mistake | How To Properly Answer Your Business PhoneHow do you talk to clients? How do you answer your business phone.How to make a good firs…

How to professionally answer the phone?

Answering the Phone. Formal. Hello. This is Susan. (Personal) Hello, thank you for calling [name of company]. This is Susan – how can I help you? (Professional) Good morning (good afternoon), this is Susan. How can I help you? (Professional) Informal. Hello. Susan speaking.

What is the best way to answer a phone?

“Drop in” calling means that the device answers your call with no action needed on the part of the person receiving the call. It can be a really important feature if the person in the nursing home has forgotten how to answer the phone. With a device that has “drop in” calling, you just place it in the room where they usually read or watch TV.