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How do I speak to a live person at unemployment in Massachusetts?
By phone. The best way to reach the Department of Unemployment Assistance (DUA) is by phone. Our main Call Center can be reached at (877) 626-6800 from 8:30 a.m. to 4:30 p.m., Monday through Friday. Multilingual call agents are available.
How do I know if my unemployment claim was approved in Massachusetts?
Through the POSC
- Login to the POSC.
- Open Manage Claims and Payments.
- Click Inquire Claims Status to open the Search for Claims panel.
- Select Provider ID from the drop-down list.
- Enter either: The ICN.
- Click Search.
- Users can press the “print” button on their browser to print a copy of the claim status.
How long does unemployment take to get approved in Massachusetts?
21-28 days
You should apply for unemployment benefits during your first week of total or partial unemployment. Most claims are processed within 21-28 days after filing. It may take longer if there is an issue with your claim.
What if my employer doesn’t respond to unemployment in Massachusetts?
If you do not respond timely or adequately to requests for information, you may: Lose your right to be notified of the eligibility determination and your right to appeal that determination. Lose your right to a hearing.
Can I email unemployment Ma?
For assistance, please email [email protected].
Is Ma still paying unemployment?
If you are eligible to receive Unemployment Insurance (UI) benefits, you will receive a weekly benefit amount of approximately 50% of your average weekly wage, up to the maximum set by law. As of October 3, 2021, the maximum weekly benefit amount is $974 per week.
What does the Massachusetts Department of unemployment insurance do?
Multilingual call agents are available. DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program.
What is the phone number for the Massachusetts unemployment office?
Our main Call Center can be reached at (877) 626-6800 from 8:30 a.m. to 4:30 p.m., Monday through Friday. Multilingual call agents are available. Other UI phone numbers that may be helpful: Automated Telecert Line at (617) 626-6338 is operational daily from 6 a.m. to 10 p.m. to request weekly benefits.
How to contact the Massachusetts Department of Unemployment Assistance (DUA)?
The best way to reach the Department of Unemployment Assistance (DUA) is by phone. Our main Call Center can be reached at ( 877) 626-6800 from 8:30 a.m. to 4:30 p.m., Monday through Friday. Multilingual call agents are available. Automated Telecert Line at (617) 626-6338 is operational daily from 6 a.m. to 10 p.m. to request weekly benefits.
Do you get paid weekly for unemployment in Massachusetts?
If you qualify, you receive weekly payments to help cover your living expenses while you search for new employment. The amount you receive is based on what you were paid in the last year. The UI program for Massachusetts is managed by the Department of Unemployment Assistance (DUA).