Table of Contents
Can I complain on Fair Trading?
You can make a complaint with Fair Trading if you believe that the Code has been breached. Before making your complaint, view the Code of Conduct and read the information on our website.
What you must do to make a formal complaint to NSW Fair Trading?
If you don’t wish to lodge online you can:
- Download and complete the General complaint form – PDF.
- Gather your supporting information and documents such as receipts, brochures and correspondence.
- Lodge your completed form and documentation at a service centre or post it to: NSW Fair Trading. PO Box 972.
How do I report a business in Australia?
There are three steps to follow when making a complaint, but the first step is always to contact the business to explain the problem and how you would like it fixed….
- Step 1 – Contact the seller or service provider.
- Step 2 – Contact the ACCC or another third party.
- Step 3 – Take legal action.
What power does Fair Trading have?
NSW Fair Trading has the power to investigate and prevent unfair practices and for some industries in NSW have a licensing system in place to ensure only qualified and appropriate people perform such work within the industry.
What is the typical frame to file a complaint?
What is the time period to file a complaint under Consumer Protection Act? Filing of a consumer protection complaint has to be done within two years from the date on which the cause of action or deficiency in service or defect in goods arises.
Who is in charge of NSW Fair Trading?
Minister for Better Regulation Matt Kean today announced the appointment of Rose Webb as the new Commissioner for NSW Fair Trading.
What is the NSW Fair Trading complaint handling service?
Where a homeowner or other person has a complaint about home building work, NSW Fair Trading provides a free complaint handling service to help resolve disputes. This is for houses and multi-unit dwellings as well as the quality of specialist trade work (electrical, plumbing, gasfitting) in residential or commercial buildings.
Why is it taking so long for NSW Fair Trading to respond?
You may experience some delay from NSW Fair Trading in responding to your complaint. Our staff are working through a large volume of complaints in response to an increased demand for Fair Trading services. We will prioritise any urgent matters during this period.
How do I Lodge a tenancy dispute with NSW Fair Trading?
If you’re involved in a tenancy dispute as a tenant, landlord or property manager, and you’ve been unable to resolve the issue privately, you can lodge a complaint with NSW Fair Trading, and they’ll act as an informal negotiator. There’s no fee for this service. NSW Fair Trading assists with minor tenancy disputes.
Why was head office management unhappy with NSW Fair Trading?
Head office management was unhappy to hear from NSW Fair Trading that it had received a significant number of complaints against the business over a period of three months. Without formal complaint records within the company, there was no opportunity to fix and prevent complaints from occurring in the future.