What is Cisco UCCX?

What is Cisco UCCX?

Cisco Unified Contact Center Express (UCCX) is a “contact center in a box” that provides a secure and easy to deploy customer interaction management solution for up to 400 agents.

How do I debug a UCCX script?

Procedure

1. With an existing or new script open in the Cisco Unified CCX Editor Design pane, choose Debug > Start from the Cisco Unified CCX Editor menu bar.
2. In the Cisco Unified CCX Editor, correct any errors flagged by system prompts.
3. Continue to use the Debug command until you have cleared all error flags (messages).

What is Cisco ECE?

Enterprise Chat and Email (ECE) offers powerful email, chat and web callback capabilities for Cisco Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Hosted Collaboration Solution for Contact Center (HCS-CC) solutions.

What is UCCX finesse?

Cisco Finesse is a service that runs inside Cisco UCCX or as a separate virtual server in Cisco UCCE and PCCE. It offers call center agent functionality which includes managing agent’s phone, answering incoming calls, making calls and other call control features.

How do I debug a groovy script?

Procedure

1. Create a Java or Groovy project containing the files you want to debug.
2. Create a Socket Listen debug configuration like the one shown here, on the port of your choice.
3. Click Debug to start the debug listener.
4. Add breakpoints as required in your Java or Groovy code by clicking in the gutter:

Is Cisco Finesse a CRM?

Approach B: Live and Breathe in Cisco Finesse The second approach revolves around bringing the CRM/Service Desk directly into Cisco Finesse, which now allows agents to edit data within Finesse without ever having to leave the Finesse tab, a benefit that maximizes efficiency.

What is the difference between Java and Groovy?

Groovy is a superset of Java which means Java program will run in Groovy environment but vice-versa may or may not be possible. Whereas Java is strongly and statically typed programming language….Difference between Groovy and Java.