What is the risk of not having a CMDB?
Without a CMDB, organisations will not have a clear picture of their information assets and infrastructure, and will therefore be unable to adequately manage and maintain it to prove IT governance. Without IT governance, risk management becomes increasingly difficult, and service improvement cannot be measured.
What is CMDB accuracy?
While a CMDB’s accuracy is infinitely better than keeping a manual ledger of all the moving parts in your environment, it is only as good as the data that is entered. If a CMDB contains low quality, inaccurate or poorly maintained information, it cannot be helpful.
How can a CMDB help with incident and problem diagnosis?
In incident management, a CMDB can help identify the changes that led to an incident and get to faster resolution. Incident records can be associated with their relevant CIs, helping teams track incidents over time alongside the assets they impact.
What should a CMDB contain?
CMDB is a repository that should contain only business critical items that you want to track. It should contain a record of information that allows you to answer business critical questions and helps you to connect business processes. CMDB should contain all the items that are important for your business or a service.
What are the disadvantages of configuration management?
Disadvantages
- It needs adequate resources with full knowledge about the software configuration management tools.
- It requires more resources to work with the configuration management process for small industries.
- It requires a highly configured desktop/laptop for the development stages.
How is CMDB accuracy measured?
The first part of measuring the accuracy of your CMDB is to count the number of errors. You know what an error is, but how do you find errors? The most reliable way is by comparing the data in the CMDB with other data to see whether there are differences. You can think of these as data audits or spot checks.
What are the two keys to successful diagnosis and investigation?
They key to successfully investigating and diagnosing lies in two key areas: Questioning and Listening. The process requires us to listen and question and question and listen.
Is a CMDB a relational database?
There are two common database schemas for a CMDB: a relational data model and a semantic data model.
What are the principles that are basic for an effective configuration management?
There are 10 basic principles for an effective configuration management:
- Protect critical data and other resources.
- Monitor and control software development procedures and processes.
- Automatic processes and procedures when cost effective.
- Provide value to customers.
- Software artefacts should have high quality.
What is KPI in configuration management?
The Key Performance Indicators (KPIs) in the following table are useful for evaluating your Configuration Management processes. To visualize trend information, it is useful to graph KPI data periodically.
What is the key difference in the purpose between a CMDB and an IT asset management database?
The major difference between CMDB and Asset Management is that CMDB contains Assets as Configuration Items (CIs), whereas, Assets, by themselves, are standalone items that have intrinsic financial value to an organization.
What triggers problem management?
There are two triggers for invoking the problem management process: a) an observation that a process is not within spec, or failing, without a known cause and b) there’s a value to the business in finding and eliminating that root cause.
Who is the owner of CMDB?
It is highly recommended that there is one owner for the whole CMDB. This should be a person who can (and should) make decisions when needed. While it is sometimes said that “co-ownership” is not ownership at all, it is still better than nothing.
What is configuration management state the four activities of configuration management?
Configuration Management activities support: Traceability of designs to requirements. Proper identification and documentation of system elements, interfaces, and interdependencies. Timely and thorough vetting and disposition of change requests. Control and documentation of approved changes to baselines.
How do you measure configuration management?
7 Metrics for Configuration Management
- Frequency of Updates. Some companies are perfectly fine with shipping updates once a quarter or even once a year.
- Release Downtime Metrics.
- Average Number of Errors.
- Code Lines Per Update.
- Rework Metrics.
- Frequently Changing Files.
- Root Causes for Late Delivery.
Why do CMDB implementations fail?
Below are some of the common reasons that CMDB implementations fail. They are in no particular order. Face it, one group is going to be the buyer and installer of the CMDB, there are many other groups/departments that will be needed to help maintain the data as well as use the data.
How to improve the data quality of your CMDB implementation?
If you want your CMDB implementation to have a high level of data quality, you need to establish a data management and retention plan, which includes a set of tools, processes, and policies for how to get data out of your CMDB when it is no longer needed. 6. CMDB: Data Visualization
Who will be involved in the CMDB implementation?
They are in no particular order. Face it, one group is going to be the buyer and installer of the CMDB, there are many other groups/departments that will be needed to help maintain the data as well as use the data.
What is the failure rate of CMDBs?
The many organizations each year who attempt to build a CMDB have the best of intentions—but the overwhelming majority, an estimated 85 percent, fail in their efforts. Why would a business want a CMDB in the first place, and why do they fail?