Do I get my money back if I cancel my PureGym membership?
Rolling monthly memberships can be cancelled at any time, and multiple gym access is available to purchase. Fixed term student memberships can be terminated early by contacting PureGym Member Services, and you will be refunded 50% of the remaining membership period.
How do I get a refund from PureGym?
As per our Terms and Conditions, when cancelling a fixed term membership, you are entitled to a refund of 50% of the remaining days of your membership. Get in touch with our Member Services Team at [email protected] and let them know you’d like to cancel.
How do I quit PureGym?
How do I cancel my PureGym monthly membership?
- Log in to the Member’s Area.
- Select ‘Your Profile’ and then select ‘Freezing or Cancelling’
- From here, you can follow the cancellation instructions.
How long is PureGym suspension?
PureGym operates with a “three strikes” non-attendance rule, whereby three no-shows within a 28 day rolling period will result in an 8 day booking ban. Any future classes you have booked will also be cancelled. You must cancel your class at least 4 hours before it starts or this will be recorded as a no show.
How do I contact PureGym customer service?
You can contact us via email, [email protected] or social, @puregym on Twitter and Facebook Messenger where we will be answering queries from 8am – 10pm, 7 days a week.
What to do if a gym keeps charging you?
File a complaint with the Better Business Bureau or your local consumer protection agency. If you don’t get a refund in a few weeks, and your membership fee is charged to your credit card, contact the credit card company and dispute the charge. You’re required to do that in writing within 60 days of the charge.
What happens if you miss a gym payment?
If you fail to pay your membership fees, your gym can send your account to collections, which is a major negative mark on your credit report. A gym membership is just like any other recurring bill. The method you used to pay the bill does not matter.
Can you go to PureGym more than once a day?
Class booking rules PureGym operates with a “three strikes” non-attendance rule, whereby three no-shows within a 28 day rolling period will result in an 8 day booking ban.
Why does my PureGym membership say pending?
Pending: This is a member who has started the joining process and has added all of their personal details, however they have not completed payment. There is a ‘continue sign-up’ button next to the member’s status of their profile page, and clicking on this will let you continue to sign up the member.