What does a EAP program include?
An Employee Assistance Program (EAP) is a service dedicated to helping employees with issues related to health and wellness. Services provided include counselling for interpersonal issues, grief, trauma and stress, diversity, conflict resolution and management training, onsite assessment, substance abuse issues and …
Is Cigna an EAP?
Get access to dedicated clinicians on the phone, through face-to-face, and virtual options. As part of our Employee Assistance Program (EAP), access to clinical service options will depend on the plan purchased by your employer*.
Are Eaps confidential?
Yes. Employee Assistance Program (EAP) services are confidential. All case records and information about services provided to employees by the EAP are maintained in the strictest confidence.
What should an EAP offer?
Relationship Matters’ EAP service offers initial support and assistance to individuals and groups of employees who have personal and/or work related issues that may impact on their well-being, work performance, safety, individual and workplace morale and psychological health.
How do I pay my Cigna EAP bill?
Cigna requires you to use the CPT code 99404 in order to indicate the sessions is billed under EAP. Both Optum and Cigna require the inclusion of the Authorization number on the claim.
Is Cigna EAP confidential?
The EAP is voluntary and confidential. Privacy is required by law when an employee self-refers. The success of our EAP is, in part, based on Cigna’s commitment to protecting the privacy rights of our customers and members. Therefore, no information will be shared with anyone without the written consent of the employee.
What to Expect When You Call EAP?
Calling the EAP usually takes less than five minutes. A real person answers – you will not be put on hold. You provide your employer or health plan for access. You provide your name and basic contact information in case a call back is needed.
What are EAP codes?
CPT Code 90404: Cigna EAP Employee Assistance Program (EAP) visits are typically billed with the HJ modifier with a routine procedure code, i.e. 90837 or 90834. This is how companies like Anthem, Aetna, and United Healthcare ask their claims to be billed.
Does EAP cover nutritionist?
EAPs often maintain a network of partners that can help meet a range of needs, such as legal firms, childcare professionals, elder care specialists, nutritionists, fitness experts, and more.