What is covered under ABTA?
What does ABTA protected mean? ABTA protection means that if your travel company goes out of business, you will be entitled to a refund which includes hotel costs. If you are abroad, your transport home will be covered.
What is the role of ABTA?
ABTA’s purpose is to support and promote a thriving and sustainable travel and tourism industry, within which we help our Members to build successful businesses. As the UK’s leading travel association, we help our Members grow strong businesses through better regulation, fairer taxation and financial protection.
What does ABTA stand for?
ABTA stands for Association of British Travel Agents and s the largest travel association, enforcing standards and providing insurance if companies go bust. A similar concept is ATOL which stands for Air Travel Organiser’s Licence.
How do I contact ABTA?
If you enter +4407712345678 it will not work. If you have inputted your mobile number incorrectly, please call our customer support team on 020 3117 0599 and we can verify your case for you.
What is the difference between ABTA and Atol?
ABTA stands for the Association of British Travel Agents, while ATOL stands for Air Travel Organiser’s Licence. ABTA only covers trips that involve trains, cruises and car travel when a provider goes bust or has mis-sold to you – not package holidays where flights are included; this is when ATOL protection is needed.
How do I claim from ABTA?
Register a dispute
- Copies of correspondence between you and the company (whether letter or email).
- Copies of the replies.
- A copy of the ATOL Certificate and/or confirmation invoice.
- If you’ve been in contact with the company by phone please provide details of the conversations.
Who regulates ABTA?
ABTA Limited is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulation 2015.
What is the difference between ATOL and ABTA protection?
What is the difference between ABTA and ATOL?
How do I make a claim through ABTA?
Do ABTA deal with complaints?
If you have a dispute and you booked with an ABTA Member then we can offer information and potential solutions. This service is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
Do I complain to ABTA or ATOL?
You should take up the complaint first with the company concerned. If the matter is not resolved and the company is a member of either ABTA, TTA or The Global Travel Group you should contact them for advice. If not, try Consumer Direct on 08454 040506.
Who funds ABTA?
the Civil Aviation Authority (CAA)
It is a government-run financial protection scheme operated by the Civil Aviation Authority (CAA). All monies paid for package holidays involving flights and holidays including a flight plus accommodation and/or car hire, must be protected under an ATOL licence.
How long do ABTA claims take?
We are currently estimating that claims may take up to eight weeks to be processed. When you submit your claim, please ensure you send through all the paperwork, receipts and any other documentation that supports your claim.
How long does it take for ABTA to pay out?
In normal circumstances a refund should be paid within 14 days.
How do I write a complaint to ABTA?
All letters should be friendly, concise, factual and above all constructive. Remember the old saying “less is more”. Put yourself in the position of the person receiving the letter of complaint they will read your letter and respond accordingly, either by letter, email or phone call.
How many days should a customer expect a full response to a complaint to an ABTA member?
within 28 days
ABTA Members are required to acknowledge correspondence within 14 days of receipt, and to provide a detailed response to any letter of complaint within 28 days of receipt.
How do I make an ABTA claim?
Which is better ATOL or ABTA?
ABTA (the Association of British Travel Agents) offers broadly the same level of protection as ATOL. However, ABTA applies to holidays purchased in the UK that don’t include flights, that is to say rail, cruise and self-drive holidays.
What is the ABTA Code of conduct?
The Code of Conduct aims to ensure that ABTA Members maintain high standards and it allows you to travel with confidence. It aims to ensure that ABTA Members maintain high standards and it allows you to travel with confidence.
What happens if an ABTA Member breaches the ABTA Code?
If an ABTA Member breaches the Code, complain to us and we will investigate the problem. See the sections below for information on how we approach this. The Code doesn’t award compensation and isn’t there to resolve individual complaints.
What can I expect to receive from ABTA?
All ABTA Members must abide by the Code, which means that, among many other things, you can expect to receive: An offer of a suitable alternative if there are building works that will seriously impair your holiday
What cases were heard by the Code of Conduct Committee in 2016?
The following cases were heard by the Code of Conduct Committee at its meeting held on 4 October 2016. Premium Tours Ltd (ABTA No. Y6123) of 2A Brackley Road, London, W4 2HN were fined £400 for a breach of Clause 5B for failure to respond to a customer’s complaint and £400 for a breach of Clause 5C for failure to respond to ABTA’s correspondence.