Is STA still operating?
STA Travel has become the latest travel firm to fall victim to the Covid-19 pandemic. The company, which grew out of a student travel business and specialised in trips for young people, including gap years and volunteer projects, has ceased trading.
What does STA Travel do?
STA Travel was a Travel Supplier supplying travel products and service to the general public through their 200 retail travel agency stores located globally. It was owned by Diethelm Keller Holding (DKH), with headquarters in Zurich and London. It had almost 2,000 employees working in over 200 stores worldwide.
How do I get my money back from STA Travel?
If you’ve booked a package with a flight from STA Travel, you’ll be covered by the ATOL scheme. ATOL protection means that if you hadn’t started your trip at the point STA Travel stopped trading, you’ll get a full refund. You can make a claim on the CAA website.
How do I claim a refund from STA Travel?
ABSA: Absa customers who booked via STA Travel and its affiliates should approach the bank or send an email to [email protected] to assist with the chargeback process. All chargeback requests will be evaluated in line with Visa and MasterCard chargeback rules, IOL stated.
How do I get a refund from STA Travel?
5.2 I hold travel credits with the STA Travel Group, can I receive a refund for these? We are not currently in a position to offer any cash refunds for travel credits, as there are insufficient funds held by the Administrators. Similarly, customers are not able to redeem travel credits with the STA Travel Group.
Will STA customers get their money back?
Liquidators for STA Travel Group have confirmed that creditors of the now-defunct agency network will not receive a cent by way of a return.
Is STA Travel covered by Atol?
How do I get my money back from STA Travel South Africa?
“Absa customers who have booked via STA Travel, and its affiliates, are encouraged to approach us (or email: [email protected]) to assist with the chargeback process. All chargeback requests are evaluated in line with the Visa and MasterCard chargeback rules.”
How long does an Atol claim take?
28 working days
We aim to acknowledge claims within 5 working days of receipt. If your claim is fully completed and we do not require any additional information or evidence, we aim to process your claim in a timely manner. Under normal circumstances, we estimate this to be 28 working days from receipt of your completed claim.
How do I contact Atol for refund?
We maintain a list of failed ATOL holders, so you will find up-to-date information and full details of what to do there. If you do not have access to the internet or have urgent questions (perhaps you are abroad at the time), call us on +44 (0) 333 103 6350. We will explain the situation and discuss your options.
Can Atol get my money back?
As long as your trip is protected, you will not lose out. We aim to refund you for the unused ATOL protected parts of your trip. You will need to establish the type of ATOL protected trip you were booked on. You will be required to complete a claim form.
How do I submit a customer service request to STA Travel?
Submit a customer service request via a form on their website. STA Travel is the world’s largest student travel organization helping students travel in over 90 countries. They offer real value and flexibility, as well as genuine advice and first-hand experience.
What is your review of STA Travel?
Start your review of STA Travel. Everything about this STA Travel location is A-OK. The staff wasn’t overly friendly, but they weren’t offensive by any means. I walked in, got my ITIC, and was out within 20 minutes.
How many brancs does STA Travel have?
STA Travel has over 240 branc…… I am visiting New York in mid Oct this year. There are 4 of us and are interested to go for a 2 days Washington / Philadelphia tour. Preferably English speaking. Can you kindly let me know the details and price?
How many passengers does STA Travel send away each year?
in 60 countries and send over 2 million passengers away each year. STA Travel has over 240 branc…… I am visiting New York in mid Oct this year. There are 4 of us and are interested to go for a 2 days Washington / Philadelphia tour.