How can I contact KPLC?
Engage with us
- National Contact Centre. 97771 or 0703 070 707 | 0732 170 170.
- USSD & Telephone Number. Dial *977# or +254 203201000.
- Email Us. [email protected].
How do I text Kenya Power?
KPLC bill query via SMS – check KPLC bill via text
- Send your message to the KPLC bill inquiry number 95551.
- In a few seconds, you will receive a message containing your current electricity bill and account details.
- Besides text, you can also engage with the new Kenya Power contact centre by dialling 97771.
How do I check my KPLC application status?
Customers can track their application status via USSD code *977#.
Which number can I use to call KPLC?
You can purchase prepaid credit and post a payment to your account at anytime by calling 0711031000 or 0732111000 or 020-3201000 KPLC Call Centre telephone numbers.
Is there delay in KPLC token?
KPLC token delay is a very common scenario that occurs after one has made a token purchase via a paybill number (mostly 888880) and the token recharge message is not sent immediately afterwards. The cause of the delay is usually attributed to network/maintenance issues and it can take several hours…
How do I report a problem to KPLC?
What is the business number of KPLC?
888 888
1. Select “Pay Bill” from the M-Pesa menu. 2. Enter the Kenya Power business number 888 888.
What is my KPLC account number?
To do this, simply go to your token meter box and input the code 804 (Hexing) / 100 (Conlog) / Shenzen (65) then press the enter symbol. If successful, your 11-digit account number will be displayed on the screen.
How do I check my KPLC bill?
How to Use KPLC eBill Service
- Open a new SMS message service.
- Enter the message recipient as 95551.
- Enter the first digits of your account number in the message field. e.g., if your account number is 562897-01, enter 562897.
- Wait for an automatic reply with your account balance details. E-bill e-mail Service.
How do I request a delayed token?
Through KPLC USSD Once you dial *977# from a Safaricom line, choose the first option – Prepaid services (token). On the following menu, choose the second option, Latest Token. Choose the metre number from the list provided. Once selected, you will receive the three last tokens purchased under the meter number.
How can I get KPLC tokens fast?
How to buy KPLC tokens quickly through 501200 (VendIT)
- Go to M-PESA menu and select Lipa na M-PESA > Paybill.
- Enter business number 501200.
- Enter your 11 digit prepaid meter number as the account number.
- Enter the amount you wish to purchase. (above Kshs.
- Enter your M-PESA PIN and press OK.
How do I report a power interruption?
Via Meralco Online
- Log in to Meralco Online.
- Click on “Outages & Incidents”
- Select “Report Streetlight and Safety Concerns”
- Select your concern type either “Streetlight Concern” or “Safety Concern”
- Select the appropriate answers to the questions that will appear based on your concern type.
How do I report power failure to KPLC?
How do I check my KPLC bill online?
You can check the KPLC bill online by visiting the Kenya power company online portal where you can enter the first part of your account number in the box written account name below then click submit.
How do I check my Kenya power bill via SMS?
Here is how to check your electricity bill via SMS ¬ Enter the recipient number (KPLC) 95551. ¬ Enter the first part of your account number as the message i.e. 564898 for an account number 564898-01. ¬ You will receive an SMS message from KPLC’s E-bill system with your electricity account details.
How to contact Kenya Power customer service?
You can either chose to visit the Kenya Power branch physically or you can as well call in and get your issues resolved in a few hours, if not minutes. To call in the KPLC team through their center HOTLINE NUMBER use the following number: You can also get in touch with Kenya Power officials through their email address provided below:
How to contact KPLC customer care in Kenya?
Detailed KPLC contacts guide: KPLC Customer Care Contacts including Kenya Power Contacts, KPLC Contact Centre, KPLC Emergency Numbers and Website Please call our Kenya Power customer care contact center hotline numbers 95551 or 0703070707 or 0732170170 for service-related inquiries.
Who is the top electricity supplier in Kenya?
Since 1922, Kenya Power and Lighting Company (KPLC) has maintained its position as the top electricity installation and supplying company in Kenya. The company is responsible for lighting over 6,675,500 homes.
How has technology helped Kenya Power reach out to its customers?
Other than physical addresses, Kenya Power has also embraced technology and established online contacts. This has enabled the company to reach out to more people and connect with several of its customers. The KPLC Twitter handle @KenyaPower_Care and their Facebook page is Kenya Power & Lighting Company (KPLC)