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Who pays for eBay shipping returns?
Who pays for return shipping? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description.
Is seller responsible for return shipping?
In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. If you paid for the return shipping, you’ll need to work with the shipping carrier to try and find the item. If the buyer paid, they’ll need to contact the carrier instead.
Does the customer pay for return shipping?
Sandy Hausman of member station WVTF explains. SANDY HAUSMAN, BYLINE: Most companies pay for return shipping only if they made a mistake or if a product is defective, but if the customer doesn’t like the purchase, he or she foots the bill.
Do eBay sellers have to refund shipping?
If you offered free shipping, you’ll need to refund the buyer the full amount that they paid. You can advise the buyer that they’ll be responsible for covering return shipping costs, or you can provide a label. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund.
Does eBay refund shipping on returns?
Accept the return: The buyer will send the item back to you for a full refund, including the original shipping cost. You’ll also be responsible for covering return shipping costs. If the item is returned used or damaged, you may qualify to issue a partial refund. See Partial refund guidelines.
Do I have to refund original shipping on eBay?
You are NOT required to refund the original shipping cost. This is how remorse returns work. The only time the buyer gets a full refund on a remorse return is when you offer free shipping & have NO restocking fee OR your return policy states that the original shipping cost is refunded.
Does eBay cover return shipping?
Here’s how the seller may respond: Accept your return request and offer a full refund – You’ll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. The seller will also pay for return shipping.
Are eBay returns free?
If the buyer is returning an item because it’s damaged, faulty, or didn’t match your listing description, the eBay Money Back Guarantee allows them to return it for free. That means that you’ll need to accept the return and cover the cost of return postage, even if you don’t normally offer returns.
Do I have to refund shipping on eBay?
Who pays return shipping on PayPal?
As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. Simply retain your proof of postage as-per PayPal’s terms and conditions and submit a claim for a refund.
How do I politely decline a return on eBay?
Here’s how:
- Go to your Returns dashboard – opens in new window or tab.
- Select View return details beside the item.
- Select Decline the return and then Continue.
- You have the option of entering your reason for declining the request, but it will not be visible to the buyer.
- Select Decline return.
Does eBay refund seller fees for returned items?
eBay credits the Final Value Fees IF the seller refunds in full, requests the credit, AND the buyer agrees. Any listing fees are not credited.
How do I refund shipping cost on eBay?
Log in to your eBay account. Find the Resolve a problem section and check the option I received an item that does not match the seller’s description on the left. Choose the order—or a specific product—and the transaction in question. Write a message to the seller explaining the reason for your refund request.
Do I have to refund the shipping cost with eBay?
eBay returns: summary You have to refund the original postage costs. If the item is damaged or faulty you have to pay return postage costs. Once a return is requested, for any reason, you have 8 days to respond.
Do you refund buyer original shipping on eBay?
You offer free shipping. Since the buyer paid nothing for shipping, they get a full refund. If the buyer paid the original shipping, then you could deduct it from the refund.
What happens if eBay seller doesn’t accept return?
Keep in mind that if you specify “No returns accepted” on a listing, you are still responsible for the full refund amount—including original shipping costs—if a buyer wins an eBay Buyer Protection case.
Who pays return shipping when item is not as described?
If the item is returned because it’s faulty, not as described, or damaged in the post, the seller has to pay return postage costs. However, if the buyers want to return the item for any other reason within 14 days, they have to pay to send it back (as long as you made this clear in your listing).