Table of Contents
What is the Forrester Wave report?
The Forrester Wave™ is a guide for buyers considering their purchasing options in a technology marketplace and is based on our analysis and opinion. To offer an equitable process for all participants, Forrester follows a publicly available methodology, which we apply consistently across all participating vendors.
What is the future of CRM?
The global CRM market is predicted to grow at a 13.7 percent Compound Annual Growth Rate (CAGR) through 2022, according to Gartner estimates. Companies of all sizes are struggling to stay in step with their customers as their preferences related to how they learn about products and when they buy change constantly.
Who are Forrester’s competitors?
Forrester competitors include Gartner, IDC, Outsell, 451 Research and CEB.
What is latest technology on CRM?
CRM innovation trend #1: Artificial Intelligence and AI powered customer support. Artificial Intelligence (AI) applies across a spectrum of technologies including machine learning, predictive analytics, natural language processing, and robotics.
What are the recent trends in CRM?
Top Trends
- Voice and Conversational UI. Conversational Tools.
- Artificial Intelligence. Automation. Analytics. The AI Reality.
- Internet of Things.
- Mobile and Social CRM.
- Customer Experience.
- Usability.
- Integration.
- Self-Service CRM.
What is customer experience Forrester?
Forrester empowers customer experience leaders to mature their organization and fuel predictable business growth with experiences intentionally created to drive loyalty across customers’ most meaningful touchpoints.
Who are Gartner’s biggest competitors?
Gartner competitors include Adobe, International Data Group, Forrester, IDC and ASCM.
How many employees does Forrester Research have?
Forrester Research
| Type | Public |
|---|---|
| Headquarters | 60 Acorn Park Drive, Cambridge, Massachusetts, U.S. |
| Revenue | $471.55 million |
| Number of employees | 1,719 (as of October 12, 2021) |
| Website | forrester.com |
Is Forrester like Gartner?
Forrester’s brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Forrester. Their current market cap is $808.81M. Gartner’s brand is ranked #477 in the list of Global Top 1000 Brands, as rated by customers of Gartner….Forrester vs Gartner.
| 53% | Promoters |
|---|---|
| 23% | Passive |
| 24% | Detractors |
Are Forrester and Gartner competitors?
What CRM does Deloitte use?
Deloitte has helped hundreds of companies through successful transitions to salesforce.com. In many ways, adopting a cloud-based customer relationship management (CRM) software application is a no-brainer.
Does CRM use AI?
While CRM software itself is a feature-rich and fully-functional tool, it is currently undergoing a major transformation propelled by Artificial Intelligence (AI). Today, organizations are searching for the best CRM software with AI capabilities.